Urban Metro | Frequently Asked Questions
Orders & Payments
Q: How do I place an order on Urban Metro?
A: Browse our collections, add your items to cart, and checkout securely.
Q: What payment methods do you accept?
A: We accept debit/credit cards, PayPal, and secure gateways.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes! Urban Metro delivers worldwide.
Q: How long will my order take?
A: Standard delivery takes 7–15 business days, depending on location.
Q: Do you provide tracking?
A: Yes, a tracking link will be emailed once shipped.
Returns & Refunds
Q: Can I return a product?
A: Yes, returns are accepted within 7days if unused and in original packaging.
Q: How do I request a refund?
A: Contact us at Support@urbanmetro.shop with your order number. Refunds take 5–7 business days.
Products & Quality
Q: Are your products authentic?
A: Yes, Urban Metro carefully curates quality, durable, and stylish products.
Q: How do I know my size?
A: Check the size chart provided on each product page.
Customer Support
Q: How can I contact Urban Metro?
A: Email us at Support@urbanmetro.shop – replies within 24 hours